Question 1

Is RocoMamas Halaal?

Accepted Answer

Yes, we have Halaal restaurants across SA. Here’s where they’re at.

Question 2

Which RocoMamas is halaal?

Accepted Answer

Find them here.

Question 3

Contact number for RocoMamas?

Accepted Answer

Get your nearest RocoMamas’ digits here.

Question 4

Is RocoMamas open for sit down?

Accepted Answer

Mos def! Come enjoy a Smashburger with us.

Question 5

Does RocoMamas sell alcohol?

Accepted Answer

No doubt, but only in our non-halaal restaurants. Alcohol not for sales to persons under the age of 18. Enjoy responsibly.

Question 6

What time does RocoMamas close?

Accepted Answer

Get the trading hours of your closest RocoMamas here.

Question 7

Does RocoMamas sell beef or pork ribs?

Accepted Answer

Both – we got the ribs you’re looking for.

Question 8

I’d like to review my restaurant or takeaway experience. Where can I do this?

Accepted Answer

You can review RocoMamas on Facebook or Google using the restaurant specific page. We also offer more experience-specific reviews online HERE.

Question 9

Is RocoMamas on MR D & Uber Eats?

Accepted Answer

Fo sho! We’re on both, use either platform to get your fave smash delivered to your door. Find us on MrD here.

Question 10

Does RocoMamas deliver?

Accepted Answer

We got you fam. Get your fave smash delivered through Mr D Food or UberEats.

Question 11

How to Add/Start an online order

Accepted Answer

Select the restaurant you wish to place an order from and click on the Select Meal button to start adding menu items to cart.

Question 12

Will I get notified of my order status?

Accepted Answer

Yes, you will get notified when an order is accepted at a restaurant, when the order is ready for collection and when the order has been collected.

Question 13

Can I edit my order after applying / redeeming vouchers.

Accepted Answer

Menu items cannot be removed or edited after vouchers have been applied to the active cart. Menu items can only be added to cart after vouchers have been applied.

Question 14

Can I view my past orders?

Accepted Answer

Past orders can be viewed under the “Orders” when clicking on the “More” button at right of the home screen.

Question 15

Can I view my active order progress or status?

Accepted Answer

Active order status can be viewed by clicking the active order under the “Orders” tab when clicking the “More” button at right of the home screen.

Question 16

How can I change my personal details?

Accepted Answer

You can change your personal details at any time under your profile details.

Question 17

Why do I exit the app when I register or log in?

Accepted Answer

We take privacy and security very seriously. It’s important that your login is owned and managed by RocoMamas Advertising (pty) Ltd and abides by all the consumer and data protection laws in South Africa. For this we have opted for a Single Sign On experience that provides a safe experience for our customers.

Question 18

I was previously a RocoLove member. Why do I need to register again and what happened to my vouchers and points?

Accepted Answer

RocoMamas has moved over to a new loyalty system and requires new authentication for membership. This ensures we follow safety and security rules around data management. This also ensures we have your most recent contact details on hand when notifying you of new vouchers, points, and promotions. If your vouchers and points did not expire in the time since the RocoLove programme was disbanded, and you registered with similar personal details, your points and vouchers can transfer over to your new profile. If you’re not seeing what you expect to see with this transfer, please contact our support team at howzit@rocomamas.co.za or call 0860 888 7772.

Question 19

How do I delete my profile?

Accepted Answer

Note that this cannot be undone and you would lose any points or vouchers loaded to your profile. You can access this by logging into the app and viewing ‘My Profile’. Scroll to the bottom of the page and you will see the ‘Delete my Profile’ button.

Question 20

What will I be notified about?

Accepted Answer

You will have the option to receive notifications about News and Promotions as well as Loyalty Rewards and Points. These notification settings can be changed at any time in your Notifications Settings section of the ‘RocoMamas South Africa’ app.

Question 21

I’m having trouble using the app, who do I contact?

Accepted Answer

Please contact our support team at howzit@rocomamas.co.za or call 0860 888 7772.

Question 22

I’m loving the app and want to give feedback, who can I send this to?

Accepted Answer

We route all feedback through howzit@rocomamas.co.za and they will be sure to give any feedback to the RocoMamas App Project team. We would also really appreciate sharing your experience on your app store as a review.

Question 23

Who is eligible to join?

Accepted Answer

Everybody and anybody 18 and older! Signing up is free, mahala.

Question 24

How do I sign up to be a loyalty member?

Accepted Answer

Signing up is super easy! Download the ‘RocoMamas South Africa’ app (if you haven’t already) and follow the prompts to register for an account. It’s free to join and you will automatically be signed up to receive access to earn points every time you use your membership, R50 loyalty vouchers, limited promotions, and all of our latest news.

Question 25

What are the advantages of becoming a loyalty member?

Accepted Answer

Members receive points for eating RocoMamas. Once you reach 5000 points, you automatically receive a R50 RocoMamas voucher. As simple as that. We’re also building out our loyalty club to include surprise and delight rewards and limited access to cool partnership collaborations. So being part of the RocoMamas club will get you first in line to hear about exclusive news.

Question 26

How long is a eGift Voucher valid for?

Accepted Answer

An eGift Voucher is valid for 3 years from the day of purchase.

Question 27

How do I check the balance on my eGift Voucher?

Accepted Answer

Please contact the call center on 0860 888 7772.

Question 28

How do I scan my bill to earn points?

Accepted Answer

Open the ‘RocoMamas South Africa’ app, go to ‘Vouchers’ and select ‘Scan Bill’. Allow your phone to scan the QR code provided. Once your payment is complete, your points will be added to your profile.

Question 29

Can I scan to pay?

Accepted Answer

This functionality is not currently supported, but is something the RocoMamas team is working hard at.

Question 30

Why must I scan the bill?

Accepted Answer

If you haven’t given your membership number to the waitron, an easier way to earn points is to scan your bill once a payment has been made. This is a new feature called Scan to Earn.

Question 31

Can I scan to redeem a voucher?

Accepted Answer

This functionality is not currently supported. Your waitron can redeem a voucher for you at the Point of Sale system. Please provide your waitron with your membership number.

Question 32

Will I have to link my credit/debit card again if I want to order using click and collect?

Accepted Answer

Yes, you will be required to add your Credit/Debit Card again. Your card will be checked to ensure its 3D secured before it gets securely saved. You will be required to authorize a transaction of R1 that will be reversed once your card is successfully saved. Unable to save your card, check with your bank to ensure that the card you are using is 3D secure.

Question 33

Can I add more than 1 Credit Card?

Accepted Answer

Yes, you can, provided the credit card is 3D secure.

Question 34

Can I remove my saved credit card?

Accepted Answer

Yes, you can remove a saved credit card via “Payments Methods” when clicking on “More” button at right of the home screen.

Question 35

How much is a RocoMamas franchise in South Africa?

Accepted Answer

Holla at us to inquire about Franchising a Rocomamas. Follow the link.

Question 36

How do you go about enquiring to buy a RocoMamas franchise in South Africa?

Accepted Answer

Holla at us to inquire about Franchising a Rocomamas. Follow the link.

Question 37

What makes a RocoMamas smashburger different from a regular burger?

Accepted Answer

At RocoMamas our smashburger is built for maximum flavour and impact — the beef patty is pressed flat and seared at high temperature to create a crispy edge and juicy interior, then stacked with bold toppings and sauces for messy, unapologetic taste. ￼

Question 38

Can I customise my smashburger at RocoMamas?

Accepted Answer

Absolutely. You can choose your patty (single, double or triple), add or remove toppings, swap sauces, and decide on the bun or cheese. This flexibility lets you build your ideal smash experience. (Based on their “single, double or triple” post)

Question 39

Are smashburgers available for delivery or take-out from RocoMamas?

Accepted Answer

Yes — you can order a smashburger via the RocoMamas website or app, select your preferred branch, and choose delivery or take-out. Their FAQ page references how to start an online order.

Question 40

Is there a vegetarian or vegan option in the smashburger category?

Accepted Answer

While our core smashburgers focus on beef patties, RocoMamas often offers build-your-own options where you can substitute plant-based patties or skip meat entirely. Check your local branch menu or the site to confirm availability for your location.

Question 41

How many calories are in a RocoMamas smashburger?

Accepted Answer

Calorie counts vary depending on patty size (single/double/triple), toppings and sauces. For an accurate figure, refer to the nutritional details on the branch menu or ask staff for the specific burger you’re ordering.

Question 42

Which Smashburger is the most popular at RocoMamas?

Accepted Answer

Customer favourites often include those that push boundaries — bold sauces, double patties, extra cheese and toppings. The brand’s own social-content highlights “messy stacks” and attitude-packed burgers.

Question 43

How should I eat a smashburger at RocoMamas for the best experience?

Accepted Answer

For full enjoyment, eat it while warm — the crispy edges and melted cheese are at their peak right out of the grill. Use the provided tray, expect some delicious mess, and pair with a side of fries or wings for a complete experience.

Question 44

What types of ribs can I order at RocoMamas?

Accepted Answer

At RocoMamas you’ll find both beef and pork ribs in sizes such as 250g, 500g, and more, served with fries and bold sauces for maximum flavour.

Question 45

Can I get a ribs combo or wings & ribs bundle?

Accepted Answer

Yes. RocoMamas offers combos like beef ribs with wings and fries, letting you mix and match for a full-meal experience.

Question 46

What sides and sauces come with the ribs at RocoMamas?

Accepted Answer

The ribs are served with thick-cut or shoestring fries, and you can choose from RocoMamas’ signature sauces and dips—giving the “messy, bold” flavour they’re known for.

Question 47

Are ribs available for delivery from RocoMamas?

Accepted Answer

Yes. You can order ribs for delivery or take-out via the RocoMamas website or app from your local branch.

Question 48

How should I reheat leftover ribs from RocoMamas?

Accepted Answer

For best taste, reheat in the oven at a moderate temperature (around 160-170°C) covered with foil to retain moisture and crisp up the edges — that way you preserve the flavour-intensity RocoMamas is known for.

Question 49

How many calories are in RocoMamas ribs?

Accepted Answer

The calorie count depends on portion size, sauce, and sides (e.g., 250g vs 500g). If you’re tracking intake, check the nutritional breakdown at your branch or ask staff for the specific combo.

Question 50

Which ribs portion is most popular at RocoMamas?

Accepted Answer

While popularity varies by location, many guests favour the 500 g beef ribs with wings combo for its value and generous portion size.

Question 51

Is there a vegetarian or vegan rib-style alternative at RocoMamas?

Accepted Answer

RocoMamas’ core ribs category focuses on meat options — for vegetarian/vegan alternatives, check the wider menu under “sides” or plant-based burgers rather than the ribs section.

Question 52

How do I choose the right rib size?

Accepted Answer

Consider your appetite or whether you’re sharing. 250g is great for an individual, 500g is generous for one or two, and larger combos are ideal when paired with wings and friends.

Question 53

How many wings do I get in a standard order at RocoMamas?

Accepted Answer

You’ll find standard wing portions like 4 wings, 8 wings or 12 wings — for example “Wings Four”, “Wings Eight”, “Wings Twelve”.

Question 54

What flavour options are available for the wings at RocoMamas?

Accepted Answer

RocoMamas offers wings basted in bold flavour profiles (e.g., Buffalo, Smokey Honey BBQ, Lemon Pepper) depending on branch and menu.

Question 55

Are the wings available for delivery or take-out?

Accepted Answer

Yes. You can order wings for delivery or take-out via the RocoMamas website or app at your local branch.

Question 56

What sides and sauces are included with the wings?

Accepted Answer

Wings are typically served on their own or as part of combos (e.g., with fries or ribs). Sauces and dips may vary, so check the menu at your branch for spread-out flavours.

Question 57

How many calories are in RocoMamas wings?

Accepted Answer

Calorie content varies depending on portion size (4/8/12) and flavour/coating. For the most accurate number check the nutritional info at your local branch or ask staff.

Question 58

Are there vegetarian or vegan alternatives to wings at RocoMamas?

Accepted Answer

The wing category centres on chicken wings. For vegetarian or vegan options you might need to explore other sections like “sides” or plant-based additions.

Question 59

Which wing portion offers the best value or popularity?

Accepted Answer

The 8- or 12-wing portions typically offer better value per wing and feature more flavour options; combo offers (e.g., wings + ribs) also give more value.

Question 60

Can I request extra spice or customise my wings order?

Accepted Answer

Yes. You can ask the branch to adjust the flavour intensity or choose a specific basting flavour to match your spice preference.

Question 61

What’s a good side to pair with wings at RocoMamas?

Accepted Answer

Wings pair perfectly with thick-cut fries, shoestring fries, or loaded fries for a full experience.

Question 62

Is the price of wings at RocoMamas consistent across branches?

Accepted Answer

Standard pricing gives a guideline (e.g., 4 wings for approx R 55, 8 wings for R 109) but you’ll want to check your specific branch for current pricing.

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